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Guarantee

All the items offered by Mounek.com have the corresponding legal guarantee, whose term is generally two years from the date of delivery to the customer, except batteries that are 12 months.                                                           

Defects or damage due to incorrect use or handling of material or wear caused by normal use thereof, are not included in this warranty.

Losses in the functionality of the items, due to the limitations of their design, are also excluded from the coverage of this guarantee.

Only in the event that the manufacturer certifies the manufacturing failure of a product, will be the replacement or repair, as the customer chooses, unless one of these two final options is objectively impossible or disproportionate, in which case you can choose to the price reduction or the resolution of the contract.

If, as stated in the preceding paragraph, the client opts for the termination of the contract and, therefore, the return of the item, the amount paid by the latter will be refunded. Mounek.com will assume, in any case, the total shipping costs generated with respect to the return of products in which the manufacturing failure has been certified. The resolution will not proceed when the lack of conformity is of minor importance.

The client must inform Mounek.com of the lack of conformity within 14 days of being aware of it, being responsible for the damages or losses actually caused by the delay in the communication.

To proceed with the return of the product to cover the guarantee, the processes described in the section returns and changes of material must be followed.

Returns and change

If you want to make a return or change a product, you must contact our customer service.  

Next, you must meet the following conditions:

Returns & Exchanges

Our purpose is that customers make their purchases in the fastest, safest and most comfortable way. Following this premise we have a 14-day exchange and refund period, so you can ensure your needs without worrying about when you have to make the change or return.

How do I return a product?

Check that your return meets all the following points, before sending us the product:

The material to be returned must be unused and in the conditions it was delivered, that is, with all its original intact packaging, manuals and accessories. It can not be dirty or scratched.

No refunds of customized products will be accepted.

Only shipments through transport companies indicated by Mounek.com will be accepted. Any responsibility in returns sent by ordinary mail is declined.

A package in which a seal or seal is stuck directly on the original box or packaging of the product will not be accepted.

Indicate the return number on the outside of the package and place the return form inside the package.

Mounek.com, does not accept returns postage due, unless you have authorized the customer in writing to proceed in this way.

If all the above conditions are met and, as the case may be, it is complied with, as established in the General Conditions of the contract, Mounek.com will accept the return of the product.                 

The deadline for the return of an article in accordance with the contract for a change request for another will be 14 calendar days. In all other cases, the provisions of the General Conditions of the contract will apply.

Who pays for return postage?

In accordance with the provisions of the General Conditions of the contract:

When it comes to a refund derived from lack of conformity regarding the purchased item and its repair or replacement is not possible, if the client opts for the termination of the contract and, therefore, to the return of the item, together with the return of the Mounek.com paid amount, will assume the total shipping costs generated. The resolution will not proceed when the lack of conformity is of minor importance.

When the return derives from the exercise of the right of withdrawal by the customer, Mounek.com will reimburse any payment received from the customer and, where appropriate, the original shipping costs. Mounek.com may withhold the refund until the goods have been received.

In the case of a request for a change of article in accordance with the contract by another, the full cost of transportation will be borne by the customer.

In any case it is mandatory that you contact our customer service.

When do I get the shipment?

Once the product arrives at our warehouse, with its corresponding Return Number and Return Form and all the necessary conditions for its admission are checked, the process of sending the new product that will be delivered within 7 days is done skillful In the case of not having the product in stock, you will be informed of that end in order to specify the delivery date.

Return material shipping address:

Xumat Technology, S.L.

C/ San Gregorio, No. 5 - (Mounek.com)

14440 Villanueva de Córdoba (Córdoba)